KPI Optimization

DiversifyRx banner: the employee who never calls out sick, depicted as a humanoid robot holding a medical chart.

Jun 8 2026

The Employee That Never Calls Out Sick

By Dr. Lisa Faast | June 8, 2026 | KPI Optimization

The Staffing Problem Isn’t Really a Staffing Problem Let’s be honest. Every pharmacy owner has imagined it at least once. An employee who: And if you’re coming off a particularly fun staffing week, you may have imagined it several times. Now before anyone emails me, no, I’m not suggesting we replace our pharmacy teams with […]

May 18 2026

Is Pharmacy Inventory Management Draining Your Cash?

By Dr. Lisa Faast | May 18, 2026 | KPI Optimization

Let’s talk about the very expensive little problem sitting on your shelves… Inventory. Cute, isn’t it? All those bottles sitting there quietly like they’re innocent, when really some of them are just tiny cash vampires wearing NDC numbers. And yes, I know inventory is necessary. You can’t run a pharmacy with empty shelves and good […]

May 11 2026

Why Good Employees Suddenly Stop Caring

By Dr. Lisa Faast | May 11, 2026 | KPI Optimization

You Ever Have An Employee Who Starts Off Amazing… …and then six months later you’re standing there wondering: “What the heck happened to this person?” They used to be proactive. Friendly. Engaged. They cared. Now they seem disconnected, irritated, checked out, or just kind of… floating through the day trying to survive until lunch. And […]

May 4 2026

5 Ways to Use AI in Your Pharmacy Right Now

By Dr. Lisa Faast | May 4, 2026 | KPI Optimization

AI is one of those topics that everyone is talking about… And most owners still aren’t actually using (or if they are, they’re not using it well). Or if they are, it’s something small like asking ChatGPT to write a Facebook post once in a while and calling it a day. Meanwhile, there are pharmacies […]

Apr 27 2026

Pharmacy Supplement Sales: The Simple Strategy That 10Xed Revenue

By Ben Wendt | April 27, 2026 | KPI Optimization

Looking to boost your OTC sales? This will help. Let me throw something out there, and you can tell me if this sounds familiar. You’ve got supplements sitting on your shelves. Good ones, too. Stuff you actually believe in. But they don’t really move the way you expected them to. Meanwhile, patients are coming in […]

Mar 25 2026

Pharmacy Profit Margins Are Lying to You (Track This Number Instead)

By Dr. Lisa Faast | March 25, 2026 | KPI Optimization

The Problem With How Most Owners Measure Pharmacy Profit If you’ve ever looked at your pharmacy profit numbers and thought… “We’re busy… so why does this still feel tight?” You’re not crazy. This is one of the most frustrating parts of owning a pharmacy. You can be slammed ALL day. Phones ringing. Scripts stacking up. […]

Mar 2 2026

The Q2 Pharmacy Compliance Checklist: 5 Critical Areas

By Dr. Lisa Faast | March 2, 2026 | KPI Optimization

If your operating account feels snug right now… And allergy season volume is about to ramp up… The last thing you need is a compliance problem. But here’s what most independent pharmacy owners underestimate: Compliance doesn’t collapse your pharmacy overnight because you’re reckless. It collapses it because you were busy. Busy filling scripts. Busy protecting […]

Feb 16 2026

How 10 Doctor Detailing Visits Brought 47 New Patients

By Dr. Lisa Faast | February 16, 2026 | KPI Optimization

It’s the middle of Q1… And the New Year’s “let’s crush it!” energy has cooled off. Tax season is whispering in your ear. And if we’re being honest, you might be staring at your script count thinking… “Wasn’t this supposed to feel bigger by now?” You are not alone. This is the part of the […]

medicare drug pricing changes forces pharmacies to become Medicare's bank

Dec 5 2025

Medicare Drug Changes: What Pharmacy Owners Need to Know

By Dr. Lisa Faast | December 5, 2025 | KPI Optimization

The Part of Medicare Drug Price Reform No One Warned You About If you’ve watched any Medicare drug reform headline lately, you’ve probably heard the victory chant:Patients save money! Medicare saves money! Everybody wins! But if you own a pharmacy, you don’t hear “savings.” You hear: “Wait… when do I get paid and made whole? And is anyone making […]

Oct 27 2025

Smart Pharmacy Tax Moves to Make Before December 31

By Dr. Lisa Faast | October 27, 2025 | KPI Optimization

The Hidden Profit Leak You Should Fix With Smart Pharmacy Tax Planning Let’s talk about everyone’s favorite topic: taxes. (Okay, maybe not your favorite, but it should be a favorite of your accountant!) Planning pharmacy tax moves now is the best way to keep more of your hard-earned profit. Here’s the hidden truth most independent […]