KPI Optimization

Jun 30 2026

Why Your Team Isn’t Selling Peptides

By Dr. Lisa Faast | June 30, 2026 | KPI Optimization

Let’s Get One Thing Out Of The Way About Pharmacy Sales… Your employees probably aren’t avoiding peptide conversations because they don’t believe in peptides. And they probably aren’t avoiding them because they’re lazy. Most of the time, they’re avoiding them because they’re afraid they’ll sound like they’re selling. Honestly? I get it. Most pharmacists and […]

Jun 18 2026

Why Peptides Are Legally Allowed To Be OTC

By Dr. Lisa Faast | June 18, 2026 | KPI Optimization

Dear Pharmacy Owner, I’m about to make a statement that some people will disagree with. That’s okay. I’ve been in pharmacy long enough to know that some of the biggest opportunities often sound crazy when they first show up. I believe peptides may be the single biggest opportunity independent pharmacy has ever seen. Yes, bigger […]

Jun 15 2026

The Hiring Mistake Costing Pharmacies Thousands

By Dr. Lisa Faast | June 15, 2026 | KPI Optimization

Pharmacy Hiring Mistakes Are One Of The WORST Kinds of Horror Story… Every pharmacy owner has at least one (usually more than one). In fact, if you’ve owned a pharmacy for more than a few years and don’t have a hiring horror story, I honestly don’t know whether to congratulate you or accuse you of […]

DiversifyRx banner: the employee who never calls out sick, depicted as a humanoid robot holding a medical chart.

Jun 8 2026

The Employee That Never Calls Out Sick

By Dr. Lisa Faast | June 8, 2026 | KPI Optimization

The Staffing Problem Isn’t Really a Staffing Problem Let’s be honest. Every pharmacy owner has imagined it at least once. An employee who: And if you’re coming off a particularly fun staffing week, you may have imagined it several times. Now before anyone emails me, no, I’m not suggesting we replace our pharmacy teams with […]

May 18 2026

Is Pharmacy Inventory Management Draining Your Cash?

By Dr. Lisa Faast | May 18, 2026 | KPI Optimization

Let’s talk about the very expensive little problem sitting on your shelves… Inventory. Cute, isn’t it? All those bottles sitting there quietly like they’re innocent, when really some of them are just tiny cash vampires wearing NDC numbers. And yes, I know inventory is necessary. You can’t run a pharmacy with empty shelves and good […]

May 11 2026

Why Good Employees Suddenly Stop Caring

By Dr. Lisa Faast | May 11, 2026 | KPI Optimization

You Ever Have An Employee Who Starts Off Amazing… …and then six months later you’re standing there wondering: “What the heck happened to this person?” They used to be proactive. Friendly. Engaged. They cared. Now they seem disconnected, irritated, checked out, or just kind of… floating through the day trying to survive until lunch. And […]

May 4 2026

5 Ways to Use AI in Your Pharmacy Right Now

By Dr. Lisa Faast | May 4, 2026 | KPI Optimization

AI is one of those topics that everyone is talking about… And most owners still aren’t actually using (or if they are, they’re not using it well). Or if they are, it’s something small like asking ChatGPT to write a Facebook post once in a while and calling it a day. Meanwhile, there are pharmacies […]

Apr 27 2026

Pharmacy Supplement Sales: The Simple Strategy That 10Xed Revenue

By Ben Wendt | April 27, 2026 | KPI Optimization

Looking to boost your OTC sales? This will help. Let me throw something out there, and you can tell me if this sounds familiar. You’ve got supplements sitting on your shelves. Good ones, too. Stuff you actually believe in. But they don’t really move the way you expected them to. Meanwhile, patients are coming in […]

Mar 25 2026

Pharmacy Profit Margins Are Lying to You (Track This Number Instead)

By Dr. Lisa Faast | March 25, 2026 | KPI Optimization

The Problem With How Most Owners Measure Pharmacy Profit If you’ve ever looked at your pharmacy profit numbers and thought… “We’re busy… so why does this still feel tight?” You’re not crazy. This is one of the most frustrating parts of owning a pharmacy. You can be slammed ALL day. Phones ringing. Scripts stacking up. […]

Mar 2 2026

The Q2 Pharmacy Compliance Checklist: 5 Critical Areas

By Dr. Lisa Faast | March 2, 2026 | KPI Optimization

If your operating account feels snug right now… And allergy season volume is about to ramp up… The last thing you need is a compliance problem. But here’s what most independent pharmacy owners underestimate: Compliance doesn’t collapse your pharmacy overnight because you’re reckless. It collapses it because you were busy. Busy filling scripts. Busy protecting […]